EXCHANGE AND RETURN POLICY

If a ZOS product isn’t right, we want to work together with you to make it right.  For return merchandise and exchange inquires please contact zoscustomerservice@zoswine.com to explain your concerns and to acquire an RMA return label. 

Once you receive the label, pack up your product and ship it back to us.  Once we receive the damaged goods we will ship out the exchanged product.  Please allow up to two weeks for the new product, once we receive the product in question.

Please note that we can not send out an exchange or refund without first receiving the returned product.

To help protect our customers and make sure every return is fair we may decline a return or exchange in certain situations including:

  • Items that were not purchased directly from ZOS Wine or an authorized reseller. (such as items purchased from a private party via eBay or other such site)
  • An item that has been purposely damaged
  • Misuse of the item
  • An item that has been defaced
  • On rare occasions, based on the nature of prior transactions
  • Items lost or damaged due to fire, flood, natural disaster or accidents (including pet damage) Items returned for personal reasons unrelated to product satisfaction